Vijayasri Matrimony
Come and Find Your Perfect Soulmate
Policy
This Policy explains membership activation, cancellation requests, non-refundable service work and the review of exceptional payment issues.
Last revised: 8 September 2026
Membership fees cover the selected combination of account access, profile handling, biodata review, verification effort, matching and shortlist work, staff follow-up, contact facilitation, NRI or confidential assistance and related administration. Fees are for service effort and access, not for a guaranteed marriage outcome.
A payment is confirmed only after Vijayasri Matrimony verifies the transaction. A plan is activated when payment is confirmed and the business begins any plan-related activity, including profile review, data entry, shortlist work, matching, follow-up, profile sharing or customer coordination.
Customers should keep the payment reference and provide accurate registered-account details. Failed, incomplete, duplicate, incorrect-recipient or untraceable payments require manual review.
A written cancellation request received before payment confirmation and before any service activity begins may be reviewed. If approved, unavoidable bank, gateway or transaction charges may be deducted.
A duplicate payment or a verified payment made in error should be reported promptly with supporting proof so that it can be reconciled.
Once a plan is activated or service work begins, the membership fee is generally non-refundable because time, access and operational resources have already been allocated.
No refund is ordinarily due merely because a customer changes their mind; dislikes or rejects profiles; receives no reply or acceptance; does not complete or update their profile; becomes unavailable; delays communication; independently finds a match; disputes horoscope or family suitability; expects more profiles than the plan or available pool permits; or does not achieve engagement or marriage.
During the service period, profiles may be suggested based on the customer's information, preferences and requirements, subject to the selected package, availability and privacy controls. A profile shared under the confirmed package scope counts as a profile or match provided, whether or not the other party later responds, expresses interest, accepts the proposal or agrees to share contact details.
Contact numbers and direct contact details are shared only upon mutual interest and consent. A decision not to respond, to reject a profile, to withhold contact details or to discontinue communication belongs independently to the other party and is outside Vijayasri Matrimony's control.
Non-response, rejection, non-acceptance, lack of mutual interest or non-sharing of contact details does not, by itself, create a refund right or remove the shared profile from the package count. Profile sharing counts as service provided; sharing direct contact details requires mutual interest and consent. These rules remain subject to the confirmed package and applicable law.
A suspension or termination caused by false information, impersonation, harassment, prohibited conduct, non-cooperation, misuse of another profile, unauthorised redistribution or another breach of the Terms does not create an automatic refund right.
Matching depends on personal choice, family requirements, timing, availability, location, communication, verification and mutual consent. Sharing a profile does not guarantee mutual interest, an exchange of contact details, communication, a meeting, acceptance, engagement or marriage. Any measurable service deliverable expressly confirmed in a written package remains part of that package; it does not guarantee another person's independent decision.
A duplicate payment, material billing error, failure to activate a paid service or another genuine service-related grievance will be reviewed on its facts. Verified duplicate payments and billing errors will be reconciled and corrected as appropriate; refunds or other remedies required by law remain available and are not subject to the discretionary 30% exception.
For a genuine service-related grievance, Vijayasri Matrimony may, at its discretion and subject to the applicable package and service period, offer additional profile suggestions, service support, a service extension or a plan adjustment as an alternative remedy. A customer is not required to accept an alternative in place of a remedy required by law.
Any extension or concession is discretionary and case-specific and does not create a general entitlement or precedent.
Send the request to support@vijayasrimatrimony.com with the registered name, profile or account identifier, phone number, plan, payment date, transaction reference, proof and a clear reason. Ordinary support is also available at 7416958887 during working hours.
Requests should be raised promptly. We may ask for additional verification and will respond within a reasonable period based on the facts and payment channel.
As a final and exceptional remedy, where Vijayasri Matrimony, at its discretion, specifically approves a refund under this company policy, the refund is calculated after deducting applicable GST and other statutory deductions, if any, only to the extent those amounts may lawfully be deducted or retained.
Only 30% of the balance remaining after those deductions is eligible for refund. The remaining balance is retained towards service charges, administrative expenses, profile processing, communication, facilitation and other services already provided by Vijayasri Matrimony.
This 30% refund provision applies only when Vijayasri Matrimony specifically approves a refund as an exception. It is not an admission of deficiency in service and does not create a general right to claim a refund. Non-response, rejection, non-acceptance or lack of interest by another party does not, by itself, create an automatic refund right.
Any approved refund is subject to this Policy and applicable law, including any required GST adjustment or credit note. Statutory refunds and remedies, and corrections of verified duplicate payments or billing errors, are not limited to 30% by this company-policy exception.
An approved refund will ordinarily be sent to the verified original payment source or another verified method where required. Bank or gateway processing time is outside our direct control. The customer will be informed of any approved deduction and the expected process.
After payment and use of the service, dissatisfaction, failure to find a suitable match, dislike of a profile or a personal reason alone must not be used as grounds for a false, misleading or malicious complaint intended to freeze or block Vijayasri Matrimony's bank, UPI, payment or other financial accounts.
Customers must not misuse cybercrime complaints, bank complaints, payment-platform grievance mechanisms or other legal mechanisms as a pressure tactic to obtain a refund, compensation or another financial benefit. This does not restrict truthful, good-faith complaints, suspected-fraud reports, legitimate payment disputes or lawful access to any authority, forum or remedy.
Vijayasri Matrimony's decision on a discretionary refund or service resolution, based on the available information, the confirmed package and the Terms and Conditions, is final on the company's part for internal service administration. Accepting the Terms does not make an internal decision binding on a competent authority or prevent the customer from exercising a statutory right or seeking a lawful review.
Nothing in this Policy excludes a refund, consumer remedy or other right that cannot lawfully be excluded. This Policy must be read with the Terms and Conditions and applicable law.